Terms & Conditions
TREATMENT REFUNDSIf you are not satisfied with your treatment, please immediately notify us. If the treatment has not been carried out with reasonable care and skill, we will either (at our option) provide you with a refund or arrange for another treatment to be carried out free of charge.
PRODUCT REFUNDS AND RETURNSIf you have a concern or complaint regarding any products that you have purchased from us, please immediately notify us to complete our Product Complaint Form. If the product is not of reasonable acceptable quality, we will either (at our option) provide you with a credit note for the cost of the product or provide you with a replacement product.
In certain circumstances we may (at our complete discretion) be able to provide you with a credit note if you change your mind about a product. The product must have been sold to you less than 30 days ago and must be unopened, unused and in a condition for resale.
PAYMENT TERMSYour treatment must be paid for in full at the end of your treatment. Payment is accepted by either cash, eftpos or credit card. All our price lists include GST and are subject to change without notice.
Products must be paid for in full before they are removed from the spa.
If you fail to pay your account on time:
(a) We may, at our discretion, charge you interest on the unpaid overdue balance from the day after payment is due until the day payment is received (including that day) at the rate of 5% per annum above the current commercial overdraft rate charged by our bank.
(b) You will pay our cost of recovery or costs incurred by us in the enforcement (or attempted enforcement) of our rights under these terms and conditions (including our legal costs on a solicitor/client basis). In the event of legal action, you will pay continuing interest after the date of the judgment order or award until full payment is received by us.
PRIVACYWe are committed to protecting your privacy and respect your rights to privacy under the Privacy Act 1993. We comply with our statutory obligations in respect of the collection, use, disclosure, storage and handling of your personal information.
Your personal contact details, credit card information and other personal information that we hold about you is to be used solely for our purposes (including administering these terms and conditions and marketing our products and treatments).
Where information can be readily retrieved, you will have the right to access it, request any corrections and the right to be notified of action taken in response to any such request (subject to the payment of a reasonable charge).
You acknowledge that we may from time to time email you news on our special offers, features and services. You can opt out of such email communications at any time by clicking on the unsubscribe feature located on the email or by replying to our email with the word “unsubscribe” in the subject line.
You acknowledge that if Tonic Skin and Beauty Care Limited business is sold, any personal information in our possession maybe transferred to the purchasing entity.
If you have any other questions about your privacy, please contact us.